Returns & Exchanges

At Big Dog Pet Supply, we want your pup to look their best, which is why we offer a 30-day return policy on all unworn dog apparel and accessories. If the fit isn't perfect or the style isn't right, we are here to help you find the perfect replacement.

Return Process

• 1.
  Check Eligibility

  Ensure your items are in original condition, free of pet hair, and have all tags attached before starting your request.

• 2.
  Initiate Online

  Visit our Returns Portal with your order number and email address to select the items you wish to return or exchange.

• 3.
  Pack and Label

  Securely pack the items in their original packaging and print the prepaid shipping label provided via our portal.

• 4.
  Ship and Refund

  Drop your package at any authorized carrier location; once received and inspected, we will process your refund or ship your new size within 5 business days.