Frequently Asked Questions
Everything you need to know about outfitting your best friend.
How do I choose the right size for my dog?
Each product page includes a detailed size guide. We recommend measuring your dog's neck, chest, and length while they are standing to ensure the most comfortable fit for our high-fashion apparel.
What is your return policy for pet clothing?
We offer a 30-day return policy for all unworn and unwashed items. For hygiene reasons, garments must be free of pet hair and odors to qualify for a full refund.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if your pup needs their new look sooner.
Are your materials safe for sensitive skin?
Absolutely. At Big Dog Pet Supply, we prioritize premium, breathable fabrics like organic cotton and hypoallergenic synthetics to prevent irritation and ensure maximum comfort.
Can I wash the pet accessories and apparel?
Yes, most of our items are machine washable on a gentle cycle. We recommend air drying to maintain the integrity of the fabrics and any decorative hardware.
Do you offer international shipping?
We currently ship to over 20 countries worldwide. International delivery times vary by location, and any customs duties are the responsibility of the customer.